All of the orders are served within 5 days and they are shipped by USPS in 2 days with the shipping method you have chosen.
When finalizing the order, the webshop system calculates automatically the shipping cost, based on the USPS price list.
We would like to ask you to always tell us your order number, thank you!
|Sales manager:||Zoltan David|
If you receive a package, in which the products are not the ones which were ordered or there are missing or damaged items, we would like to ask you to follow the procedure below:
If you realise, after receiving the package, that the size you ordered is too small/big, or you just do not like to colour or changed your mind, we would like to ask you to contact us and follow the procedure below:
We are able to refund or exchange the items for a week, counting from the date of arrival. Over a week, we can not accept any request for refund or exchange.
We would like to ask you for your kind understanding about it.
In case you would like to exchang the item in a week, please note the following information:
- we need everything that were sent in the package: labels, rings, sticker etc.
In case it was our fault, we are going to ship you the new item paid by us but if it was your fault (you mismeasured your dog, do not like the color, you gave us wrong address etc.) we have to credit you the restocking fee, which is $5 and $6 for the reshipping.
Please contact us via e-mail, if you have any questions left!
|Company name:||Las Vegas K9 Inc. Zoltan David|
|Address:||30 Strada di Villaggio #105|